"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."
"The way management treats associates is exactly how the associates will treat the customers."
"Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune."
Re: His '79 F150 Pickup "Why do I drive a pickup truck? What am I supposed to haul my dogs around in, a Rolls-Royce?"
A visit to Alice Walton's Crystal Bridges Art Museum sparked my interest in Sam Walton.